Frequently Asked Questions

Q: What is your cancellation policy? 
A: Although deposits are non-refundable we do allow our customers to reschedule to another date for any reason. Our cancellation policy is we require a 30%-100% deposit on your order.  Larger Parties or parties booked last minute require a larger deposit.  All deposits are non-refundable at the time of booking.  Deposits are taken so that the equipment is reserved and taken out of inventory. If a customer cancels for any reason they forfeit any deposits or payments made, this includes weather, issues with landlord, illness, etc  The customer has 30 days from original party date to have deposit applied towards new party date.  Cancellations for Saturday parties customer must notify our office by phone and speak to someone. Cancellations will not be accepted by text or voicemail by Wed 3pm week of scheduled rental to avoid forfeit of deposit. Cancellations within 24 hours of party date are subject to up to $150 late cancellation fee. Cancellations for Sunday parties must notify Day and Night Party Rentals by Friday at noon to avoid forfeit of deposit
Changes to orders is up to the discretion of Springfield MA Bounce House Rentals management and any changes must be made within 14 days of party date. 
Deposits are taken only on inflatables and tent rentals not accessory items such as concession machines and tables and chairs.  No deposit or portion of can be applied towards those smaller items. In addition to losing the deposit If a customer cancels within 48 hours of their scheduled delivery time they will be charged up to a $150 per large item restock fee
Q: Are you licensed and properly insured?
A: Yes we are proud to be one of the only licensed and insured companies in the area.  
Q: How can I check if your licensed and insured?
A: We can provide a copy of our Massachusetts Office of Public Safety and Inspections Amusement License and proof of our insurance.  If another company cannot provide these to you they are not properly licensed and insured and putting you and your guests safety and liability at risk! 
Q: What if there is rain?
A: Because of the amount of rentals we have we work rain or shine and will set up your rental if it is raining. Many times the weather has a 20-50% chance of rain on any given day. We suggest keeping your party scheduled unless the forecast is calling for rain all day. Many of our units have roofs on them to keep the unit virtually dry however if heavy rain it can find its way in. If you choose to reschedule please do so before 48 hours of your party date so your deposit can be applied to a new date.  If you choose to go forward with your rental and it does rain there are no refunds given.  Once the items are loaded on the trucks/trailers there are no refunds given.  If you choose to reschedule we will do our best to accommodate you to give you exactly what you rented but please be advised that rain dates are not always available. 
Q: What should I do in preparation of my rental?
A: Please have the area you would like your item picked out ahead of time.  If the area is not appropriate for the rental the delivery crew will choose one that is. Please have area mowed and free of debris and pet waste before arrival.  A clear path of 3 feet needs to be accessible including any fence gates.   
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 75 feet of the unit.
Q: When will my items be set up/picked up
A: We strive to deliver your items the day before especially if your party is on a Saturday.  Depending on the day of your party we may set up your items several hours to an half hour before your event starts.  We call our customers a few days before your party to set up a 3-5 hour delivery window.  Please understand that we are extremely busy and try to be flexible but there are times of the year where we must choose the time because its the only time available for delivery. While we try to be on time for all our delivery windows please understand that things happen throughout the day beyond our control we will do our best to communicate any changes in delivery estimate. We ask that all customers be flexible and home for their deliveries.  And that the delivery window is our best estimate not a guarantee.  If a customer is not home for a previously scheduled delivery window a redelivery fee will apply. 
Q: What payments do you take and when is final payment due?
A: If paying by cash, please have exact change as our drivers do not carry cash. 
Payment due is the day of delivery before equipment is set up.  No Exceptions! Equipment will not be setup if payment is not made at the time of delivery.  We DO NOT accept personal checks as a form of payment at delivery due to the risk of insufficient funds.  Please have payment ready when the drivers arrive with your equipment so that they are not delayed and late for the rest of their deliveries.  This means you cannot hand them a check or go to the ATM and expect them to wait.  Our drivers have a very busy schedule and cannot wait.
Q: What if we need to cancel?
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a 30%-100% Credit Card deposit. All deposits are non refundable at the time of booking. 
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and least expensive), we also can setup on asphalt, and concrete for additional charge. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our inflatable units such as bounce houses, waterslides, obstacle courses and more. Seams may develop wear in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, allowing to many people or too much weight beyond manufacture recomendations) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Please note that due to constant changing of manufactures specifications that sizes and color can vary from photos
 Still have a question? Call 413-362-4141